Welfare Rights Adviser - Granton Information Centre
2 July 2018
Post: Welfare Rights Adviser
Employer: Granton Information Centre
Contract: Full time, contract until March 2019
Hours: 35.75 hours per week.
Reports to: Advice Service Manager/ Centre Manager
Purpose of the job -
To provide advice, advocacy and representation for Granton
Information Centre (GIC) clients on issues concerning welfare
benefit/tax credit entitlement.
To provide money advice to users of GIC services experiencing
problems with personal indebtedness.
Main Tasks -
1. To provide advice and assistance with issues concerning welfare
benefit/tax credit entitlement and personal indebtedness through
centre-based appointments, outreach surgeries and home
2. To represent claimants at welfare benefit and tax credit appeal
3. To effectively promote the project to ensure maximum
4. To complete all case recording and maintain accurate and up-to
date records of casework.
5. To complete all necessary statistical recording and monitoring
6. To assist in the development of case recording, statistical
recording and monitoring procedures.
7. To liaise and work with a range of other agencies to ensure
advice and information in Edinburgh is properly co-ordinated and
8. To assist with the development of appropriate referral
procedures and protocols between relevant agencies.
9. To help develop the use of Granton Information Centre by
agencies and individuals.
10. To work timeously and carry out tasks and administration
duties necessary for the smooth day to day running of the
Other Responsibilities -
To maintain a working up to date knowledge of the benefit and tax
credit systems and other relevant areas of legislation.
To interpret changes in legislation for the benefit of the users
of the project.
To organise and plan work in conjunction with the advice service
manager, senior staff and the manager.
To bring to the attention of the advice service manager or the
centre manager any issues concerning the running of the
Support and Supervision -
Day to day support is provided by the senior advisers and the
advice service manager.
You will also attend regular case review support and supervision
sessions with the Advice Service Manager.
Health and Safety -
You will be aware of current Health and Safety policies and take
responsibility for your own safety, and that of others who may be
affected by any act or omission on your part.
As a high level of understanding of complex legal issues and
literacy are necessary to carry out the tasks identified, education
to Degree/Diploma level is desired or, at minimum, to a good
general level is essential.
Experience Required -
It is essential that the post holder can demonstrate -
• Up to date knowledge of welfare rights and money advice, Inc.
welfare benefits, tax credits, housing issues and debt
• Experience of face to face advice provision
• The ability to identify and address problems relating to low
• Ability to prepare and represent clients at appeal tribunals
and/ or Sheriff Court
• Ability to work on own initiative within a team environment with
• Good communication skills and experience of working with the
• Good organisational and record keeping skills
• Good oral, written and word processing skills
• A team based approach to work
• Commitment to non-judgemental, client centred working.
It is desirable that the post holder has -
• Experience of networking with groups and organisations
• Experience of working in an outreach setting
The adviser will be expected to work in a co-operative manner
playing a full role within the GIC team and assist with any other
matters as and when required.
Please download the attachments to apply for this vacancy.
This post is currently funded until March 2019.