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Welfare Rights Adviser - Granton Information Centre

2 July 2018

Post: Welfare Rights Adviser
Employer: Granton Information Centre
Contract: Full time, contract until March 2019

Hours: 35.75 hours per week.
Salary: £21,900

Reports to: Advice Service Manager/ Centre Manager


Purpose of the job -
To provide advice, advocacy and representation for Granton Information Centre (GIC) clients on issues concerning welfare benefit/tax credit entitlement.

To provide money advice to users of GIC services experiencing problems with personal indebtedness.


Main Tasks -

1. To provide advice and assistance with issues concerning welfare benefit/tax credit entitlement and personal indebtedness through centre-based appointments, outreach surgeries and home visits.

2. To represent claimants at welfare benefit and tax credit appeal tribunals.

3. To effectively promote the project to ensure maximum take-up.

4. To complete all case recording and maintain accurate and up-to date records of casework.

5. To complete all necessary statistical recording and monitoring procedures.

6. To assist in the development of case recording, statistical recording and monitoring procedures.

7. To liaise and work with a range of other agencies to ensure advice and information in Edinburgh is properly co-ordinated and targeted.

8. To assist with the development of appropriate referral procedures and protocols between relevant agencies.

9. To help develop the use of Granton Information Centre by agencies and individuals.

10. To work timeously and carry out tasks and administration duties necessary for the smooth day to day running of the project.



Other Responsibilities -
To maintain a working up to date knowledge of the benefit and tax credit systems and other relevant areas of legislation.

To interpret changes in legislation for the benefit of the users of the project.

To organise and plan work in conjunction with the advice service manager, senior staff and the manager.

To bring to the attention of the advice service manager or the centre manager any issues concerning the running of the project.

Support and Supervision -
Day to day support is provided by the senior advisers and the advice service manager.

You will also attend regular case review support and supervision sessions with the Advice Service Manager.

Health and Safety -
You will be aware of current Health and Safety policies and take responsibility for your own safety, and that of others who may be affected by any act or omission on your part.

Qualifications -
As a high level of understanding of complex legal issues and literacy are necessary to carry out the tasks identified, education to Degree/Diploma level is desired or, at minimum, to a good general level is essential.

Experience Required -
It is essential that the post holder can demonstrate -
• Up to date knowledge of welfare rights and money advice, Inc. welfare benefits, tax credits, housing issues and debt
• Experience of face to face advice provision
• The ability to identify and address problems relating to low income
• Ability to prepare and represent clients at appeal tribunals and/ or Sheriff Court
• Ability to work on own initiative within a team environment with minimum supervision
• Good communication skills and experience of working with the general public
• Good organisational and record keeping skills
• Good oral, written and word processing skills
• A team based approach to work
• Commitment to non-judgemental, client centred working.

It is desirable that the post holder has -
• Experience of networking with groups and organisations
• Experience of working in an outreach setting


The adviser will be expected to work in a co-operative manner playing a full role within the GIC team and assist with any other matters as and when required.


Please download the attachments to apply for this vacancy.


This post is currently funded until March 2019.