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Customer Charter and new developments

The Joined Up For Jobs Customer Charter

In order to continually improve the customer experience, and following consultation with the providers' network, the Joined Up For Jobs partnership introduced a customer care quality standard for provider organisations.

Organisations are assessed using a portfolio of evidence and additional information gathered via an interview process. 

Providers seeking City of Edinburgh Council funding are expected to hold or be working towards the Charter. 

The decision to award the Charter to applicant organisations lies with CCP which reports to the Jobs Strategy Group.

New Charter

With the introduction of the new localities model and more emphasis on integration of services, the Joined Up for Integration Project is creating a new Integration Charter with elements of self assessment and formal interview.

This new JUIP Charter will be rolled out in 2018.

 

Please direct any queries to

Rona Hunter

0131 270 6030

 

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