Customer Charter and new developments
The Joined Up For Jobs Customer Charter
In order to continually improve the customer experience, and
following consultation with the providers' network, the Joined Up
For Jobs partnership introduced a customer care quality standard
for provider organisations.
Organisations are assessed using a portfolio of evidence and
additional information gathered via an interview process.
Providers seeking City of Edinburgh Council funding are expected
to hold or be working towards the Charter.
The decision to award the Charter to applicant organisations
lies with CCP which reports to the Jobs Strategy Group.
With the introduction of the new localities model and more
emphasis on integration of services, the Joined Up for Integration
Project is creating a new Integration Charter with elements of self
assessment and formal interview.
This new JUIP Charter will be rolled out