Seven Commitments

The Charter consists of 7 commitments made by service providers to customers:

• We will ensure that our service is accessible to all eligible job-seekers.
  This means that offices are accessible and services free to customers.  Access to some jobseeker programmes may depend on criteria such as length of unemployment – the service provider will give guidance on this.
• We will provide a professional  and responsive service to employers.
  The service provider supports the Joined Up For Jobs offer of free services to employers. Staff are trained to respond quickly and efficiently to enquiries and will assist employers to access the most appropriate service for their needs.
• We will ensure that customers have up to date and relevant information to help them in their job search.
  The service provider will help customers access the information they need, including job vacancies, training and educational opportunities, and services of statutory agencies such as Jobcentre Plus and Careers Scotland.
• We will provide the most appropriate services to each customer’s needs.
  These may include advice, assessment, action planning, access to job vacancies and aftercare. As a minimum, the service provider will offer advice, assessment and will agree an action plan with customers to support them achieve their objectives. Some providers offer more specialised services such as case management and post job-entry support.
• If we cannot provide a service that customers need, we will refer them to an organisation that can.
  The Joined Up for Jobs network includes more than 80 employability organisations, many of which provide community-based or specialist services. The network aims to provide ‘no wrong door’ access to services – members will ensure that customers are referred to the most appropriate service provider.
• We will engage with customers to ensure that our services are high standard and meet customer needs.
  Customer satisfaction is important to service provider. They seek  comments on the quality of services and use customer feedback to inform the development of services.
• We will respect customers’ right to privacy.
  Staff adhere to highest standards of professional contact. Private space for confidential interviews is provided and personal information is stored securely. If we refer you to another agency, we will seek your written permission to share your information.